Hankg42 Posted January 16, 2008 Report Share Posted January 16, 2008 When I got my truck in July of 2004, the first "modification" that I made was to purchase an UnderCover hard tonneau cover. When I installed it, I did not realize that I should remove the tailgate cap / spoiler, but that's a story for another time. Early last year, I began to see lines or streaks running from front to back on the cover. I tried to wash them off, but they seemed permanent. More and more of them were appearing. When I looked more closely, it appeared that some sort of clear laminate was separating from the black part of the cover itself. Of course by this time, my 3 year warranty was expired. But, on the advice of Fireman31 (Dan), I contacted UnderCover. They answered my email almost immediately, and asked for some pictures of the cover. I sent pictures. They responded and said "the cover has to be replaced". Well… I answered back, "Do you expect me to buy another cover and hope it lasts more than 3 years? That's a lot of money!" And they said "NO! We're sending you a new cover. In addition, you do not have to return the defective cover." I was stunned. So yesterday, my new cover arrived. I wanted to put up a post to let everyone know how outstanding UnderCover's customer support was. Since the warranty was up, they could have told me to take a hike. But instead, they replaced the cover for free. As for the cover itself, it is terrific, other than the issue I had. It's water tight and secure. Easy to open, easy to remove. I would recommend it, assuming the material lasts past the 3 year mark this time. I am also assuming it might have been an early production issue that they solved. Now I just have to sell the old cover to someone with a work truck, or something... Sorry for the long post, but I wanted to give all of the details. Quote Link to comment Share on other sites More sharing options...
Fireman31 Posted January 16, 2008 Report Share Posted January 16, 2008 glad to hear it worked out Hank Quote Link to comment Share on other sites More sharing options...
Turbocoop Posted January 17, 2008 Report Share Posted January 17, 2008 I went to thier site to try to see a closeup of one but I couldnt find any good pictures for some reason. Do you have a pic of it on your truck? I might want to buy your old one if its not too bad. I have a soft cover and I dont really like how it looks Quote Link to comment Share on other sites More sharing options...
AUTOGUY Posted January 17, 2008 Report Share Posted January 17, 2008 I have been installing these for dealers for a couple years. I have not sold a Fiberglass Tonneau since these came out. Actually, I have one for a 2008 F250 Super Duty Long Bed in my garage right now. These have a textured finish, but can be painted if prepped properly. That might take care of the lines you had in the first cover if it is not a structural problem. Quote Link to comment Share on other sites More sharing options...
Hankg42 Posted January 17, 2008 Author Report Share Posted January 17, 2008 (edited) I went to thier site to try to see a closeup of one but I couldnt find any good pictures for some reason. Do you have a pic of it on your truck? I might want to buy your old one if its not too bad. I have a soft cover and I dont really like how it looks Here's one pic... Hope this does the trick for you. I'd love to sell the old one, but shipping to SC might be a killer. (I have some closeup pics of the cover itself at home if you're interested. Send me a PM.) Edited January 17, 2008 by Hankg42 (see edit history) Quote Link to comment Share on other sites More sharing options...
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