dmillerj

Good luck dealing with Black Bear. Those people must have egos the size of Montana. No phone contact and you can send them an email but don't expect a reply .... at least not the same week you contacted them. I'm just bumed out due to the fiasco I've been through with Black Bear. I have provided details of my Black Bear experience in another forum and I suggest you read what I've been through before making a purchasing decision.

My experience with Black Bear has been nothing but negative. So much so I had to stop payment on my deposit check. It was a circus attempting to deal with them. The readers digest version of my experience: First I was told to download v7.5 on their web site. There was no v7.5 to be downloaded so I emailed them. five days later I received an email suggesting I try a different browser which allowed me to see and download v7.5. I was directed to a web site to complete an order form and arrange the payment of $400 security deposit for the equipment they will send. I paid the $400 and received the scan tool then proceded to create logs. I emailed two logs and received a reply that the second one was perfect. Next think I get from Black Bear is a notice that I would need to send another $400 for another security deposit. I was also informed that I was provided the wrong link to complete the order for my Tahoe and would need to complete another form. At this time the security deposit went from $400 to $415 to the latest request of $420. This has been a comedy of errors on Black Bear's part and I was beginning to feel as if I was comunicating with a Nigerian doctor wanting to deposit millions in my bank account if I would only provide my account number. . I contacted my credit card company and disputed the original $400 I paid for what was supposed to be a security deposit. Everything I was told turned out to be bogus. I'll not suggest anyone either do business or not do business with Black Bear but as you can see I;ve not had a positive experience with them.