silverado777 Posted July 22, 2013 Report Share Posted July 22, 2013 I purchased a Ported LS2 throttle body on 07/11. It is now 07/22 and I have not received it in the mail nor have I even received a confirmation they received my payment or an ETA when it will ship. I have called them at least 6 times and have left at least 4 voice mails requesting a call back with an updated status on my order. I have yet to hear back from them. Just wanted to warn everyone if they happen to consider buying anything from these guys. Quote Link to comment Share on other sites More sharing options...
kcsilveradoss Posted July 22, 2013 Report Share Posted July 22, 2013 ouch Quote Link to comment Share on other sites More sharing options...
JC03SS Posted July 22, 2013 Report Share Posted July 22, 2013 Good to know. Must be something about tb's had it happen to me from a member here. Idk why people can't be honest anymore, it's not that hard. Hopefully u get it or your money back. GL Quote Link to comment Share on other sites More sharing options...
kissfans03ss Posted July 22, 2013 Report Share Posted July 22, 2013 Sorry to hear about your trouble with the order but remember Karma is a bitch and what comes around goes around so eventually they will get what's coming. Sent from my DROID BIONIC using Tapatalk 2 Quote Link to comment Share on other sites More sharing options...
cleansss20 Posted July 22, 2013 Report Share Posted July 22, 2013 Dang, didn't another member have problems with them a couple months ago? Sounds like a shady company!! Quote Link to comment Share on other sites More sharing options...
silverado777 Posted July 22, 2013 Author Report Share Posted July 22, 2013 I guess email is the tickets. See responses below.ME:To whom it may concern,This is Steve Letcher, I purchased a Ported LS2 throttle body on 07/11. It is now 07/22 and I have not received it in the mail nor have I even received a confirmation you received my payment or an ETA when it will ship. I have called you at least 6 times and have left at least 4 voice mails requesting a call back with an updated status on my order. I have yet to hear back from you. As you can imagine I am absolutely furious about the situation. I am a business owner myself and would never treat my customers this way. I have already submitted a complaint through the BBB and have posted on several forums informing others about my situation and to NOT do business with you. I have also submitted a claim through PayPal so hopefully they will freeze the money. I would say I would like a response back but I know that wont happen. Not sure how you are still in business with this type of customer service.Steve LetcherThem:Paypal does freeze the funds for both of us.You should have replies from every email you send (except weekends we have several hundred on a Monday so it takes most of the day to get through them).So, with a 1-2 week lead time, and your order on 7/11, and the paypal dispute filed on 7/19, that was barely one week....and you wish to cause damage to us for that? It is much easier to just ask for a refund if you don't want the product. Then your & our $ is not tied up in the dispute process.We have also searched our email and only see the email here today....none of the others, so it could have gone into the spam filter and we would not know.So, from this email all you want now is to defame and libal us in public? Not get the TB or the refund?Were not sure what your goals are here.......all it takes is some communication.ME:Tracy,Please reread the original email I sent you. I did not email you, I called you....repeatedly. Left voice mails.....repeatedly. As you state below.....you receive 100's of emails, hence the reason I called. You might want to consider changing your voice mail to say "We are no where around, we do not answer the phone and we surely do not respond to voice mails." I have included a link to your website. Can you please inform me where is states there is a 1-2 week lead time?http://www.revxtreme.com/vmax-cnc-th...ilter_name=ls2Are you stating the 1 weeks time is unacceptable for you to reach out to one of your customers to update them on their order status? Funny thing is...you still have not updated me on the status of my order! The reason for the paypal dispute is not because you did not fulfill my order within that time frame. The paypal dispute is because you had my money and your company was MIA, not answering phone calls and not returning messages. If I ran my business the way you do, I would not have any customers. The money is not the issue here, it's the principle. I feel everyone should be aware of the level of customer service your company provides while making their decision on where to buy their performance parts. My goal are easy. As I simply stated in all of the voice mails, if you would listen to them, if the TB has not shipped I would like a full refund. If the TB has shipped I would simply like a tracking number so I know when to expect it.Good no know that the least personal way of communication is your most preferred. Just some food for thought... I would recommend that you state somewhere on your website that email is the best method to get a hold of you. Looking forward to your response.Steve Letcher Quote Link to comment Share on other sites More sharing options...
cleansss20 Posted July 22, 2013 Report Share Posted July 22, 2013 It's funny how fast you get a reply when you talk about filing a complaint with the BBB and freezing fund with PayPal. I'm sure if you would have said that in a voicemail they probably would have called you back. Unless they don't have the balls to talk in person and have to hide behind emails....lol Quote Link to comment Share on other sites More sharing options...
Muggs Posted July 22, 2013 Report Share Posted July 22, 2013 Good to know Quote Link to comment Share on other sites More sharing options...
Aldofashow Posted July 22, 2013 Report Share Posted July 22, 2013 I thought someone had problems with a missing oil catch can that finally showed up missing parts a month or more later same we don't care attitude with the its all your fault blame game. Quote Link to comment Share on other sites More sharing options...
BLNAWAY Posted July 22, 2013 Report Share Posted July 22, 2013 (edited) I thought someone had problems with a missing oil catch can that finally showed up missing parts a month or more later same we don't care attitude with the its all your fault blame game.ya josh did. http://www.silveradoss.com/forums/topic/81691-rev-extreme/ I can't believe all this horrible customer service people are receiving from this company I can tell you ill never buy there product new or used heaven forbidd something brake or crack you'll never get to talk to anybody to get a replacement I feel if you can't even get what you ordered Good luck with you battle steve. Edited July 22, 2013 by BLNAWAY (see edit history) Quote Link to comment Share on other sites More sharing options...
1BAD2K Posted July 22, 2013 Report Share Posted July 22, 2013 This is the second person on here to have had a prob with them. I was going to order a catch can. I will 100% for sure order from another company.thanks for the info and good luck on your deal. Quote Link to comment Share on other sites More sharing options...
Aldofashow Posted July 22, 2013 Report Share Posted July 22, 2013 I got an elite engineering catch can it came quick and works mint 150.00 Quote Link to comment Share on other sites More sharing options...
Downeast Johnny Posted July 23, 2013 Report Share Posted July 23, 2013 Thanks for spreading the word on these clowns. I remember the catch can episode. These guys either just don't care or are slow learners. Quote Link to comment Share on other sites More sharing options...
patrick4317 Posted July 23, 2013 Report Share Posted July 23, 2013 Not only that but another person posted in the previous post they also had a problem getting their order. Sounds like a shady company. Quote Link to comment Share on other sites More sharing options...
ss2haul Posted July 24, 2013 Report Share Posted July 24, 2013 The power of PayPal!! The only way I pay for anything. Still a shame that they have such piss poor customer service. I'd just get a refund and move on. Think how good their customer service will be if you have a problem AFTER the sale?? Quote Link to comment Share on other sites More sharing options...
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