SSenvy Posted January 31, 2012 Report Share Posted January 31, 2012 Well, When i bought my truck the tach was stuck at 6k, and has been since ive had it. So i took it to the dealer a month ago, and asked if these were still warrantied, becase of the common problem with these cluster issues. Guy looks up my VIN, and says that i met the mileage criteria for warranty on it, but not the years ( mine had 8 year covered ext warranty for the cluster or whatever, truck is 9 ) So he says theres nothing they can do, 600 dollars will get it fixed. So i went to another big dealer here in alaska, and tried my luck there..... They said the same thing. But here, the service manager was really cool, and said look, dont tell GM i said to do this, but here's there direct Number in Michigan, call them and see if they'll work with ya on it, they usually will, and if they do, they will contact us, and we can get ya squared away. So i called GM, Lady was really nice ( even called me back 2 days later when she said she would, cause dealer here was closed, and there was nothing she could do till Monday) and tells me she has some good news.... that the dealer is willing to work with me On the cluster. My total cost for everything will be 100.00, instead of 600! Anywho, Just wanted to share that GM took care of me very well i thought. They didnt have to do a damn thing for me, but they did, and i thought they should get some credit for it. Will be nice having a tach! Cheers, Justin Quote Link to comment Share on other sites More sharing options...
gmJake Posted January 31, 2012 Report Share Posted January 31, 2012 Cool Quote Link to comment Share on other sites More sharing options...
BlueAKSSS Posted January 31, 2012 Report Share Posted January 31, 2012 Thats awesome its always great to deal with a good dealership! Which one turned out to be the good one of you don't mind me asking? AK Sales or Litha? Quote Link to comment Share on other sites More sharing options...
SSenvy Posted January 31, 2012 Author Report Share Posted January 31, 2012 Alaska sales and service Matt. Quote Link to comment Share on other sites More sharing options...
ces63ss Posted January 31, 2012 Report Share Posted January 31, 2012 wow cool... NOW COUGH UP THAT # ... :D Quote Link to comment Share on other sites More sharing options...
SSenvy Posted January 31, 2012 Author Report Share Posted January 31, 2012 1-800-222-1020 Quote Link to comment Share on other sites More sharing options...
BlueAKSSS Posted January 31, 2012 Report Share Posted January 31, 2012 Alaska sales and service Matt. Good to hear! Quote Link to comment Share on other sites More sharing options...
TXSZ66AVLANCHE Posted January 31, 2012 Report Share Posted January 31, 2012 You could have fixed it yourself for about $50...if anyone needs there cluster repaired feel free to PM me. Quote Link to comment Share on other sites More sharing options...
stg313 Posted January 31, 2012 Report Share Posted January 31, 2012 Nice! Gotta love it when a company actually stands behind their products. Quote Link to comment Share on other sites More sharing options...
ChevroletCustomerService Posted January 31, 2012 Report Share Posted January 31, 2012 Justin, I am glad to hear that your dealer and GM came through for you on this. Please feel free to contact me if you have any concerns in the future. Thank you. Tricia, Chevrolet Customer Service. Quote Link to comment Share on other sites More sharing options...
8hnpSS Posted January 31, 2012 Report Share Posted January 31, 2012 good deal my gas gauge is whacked out i might give them a call. hell 100$ is nothing Quote Link to comment Share on other sites More sharing options...
jm3907 Posted January 31, 2012 Report Share Posted January 31, 2012 Justin, I am glad to hear that your dealer and GM came through for you on this. Please feel free to contact me if you have any concerns in the future. Thank you. Tricia, Chevrolet Customer Service. Quote Link to comment Share on other sites More sharing options...
Lefty Posted January 31, 2012 Report Share Posted January 31, 2012 Alaska sales and service Matt. Had no doubt this would be your reply. They are my dealer of preference. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.