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ChevroletCustomerService

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Everything posted by ChevroletCustomerService

  1. I can also look into this for you with the last eight of the VIN. Feel free to contact me privately for more assistance. Thank you. Tricia, Chevrolet Customer Service.
  2. Has your concern been resolved? I would be happy to look into this for you with the last eight of your VIN. Thank you in advance. Tricia, Chevrolet Customer Service.
  3. Please feel free to keep me posted on your progress. Contact me if you find that you are still experiencing a concern. Thank you. Tricia, Chevrolet Customer Service.
  4. Please feel free to keep me posted on your progress. Contact me if you would like further assistance. Thank you. Tricia, Chevrolet Customer Service.
  5. Have your concerns been resolved? I can look into this for you with the last eight of your VIN. Please feel free to contact me privately. Thank you. Tricia, Chevrolet Customer Service.
  6. Has your concern been resolved? I would be happy to look into this for you as well. Please feel free to contact me directly for more assistance. Thank you. Tricia, Chevrolet Customer Service.
  7. Has your concern been resolved? Please feel free to keep me posted with your progress and contact me with any questions. Thank you. Tricia, Chevrolet Customer Service.
  8. I can understand the concern, but I can assure you that I am a legitimate member of the GM Social Media team. I am a Customer Service agent. As a member of this team, we are not able to provide technical assistance. Rather we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are able to set up cases as well as work with the dealerships in regards to issue. We are also able to look into information by VIN such as recalls, warranty, and build specifications. I am also able to look up bulletin information. While we are limited to what we can provide to the customer in regards to bulletins, I can share that information with the dealership to help get an issue resolved. In some cases, we are able to get in touch with our technical contacts for more assistance, but this is on a more case by case basis with things such as locating a part on the vehicle. As we are not mechanics ourselves, we try to avoid telling someone how to fix their vehicle. I am here to help and am not sure why the dealership would not recognize that. If any of you have any further concerns, please feel free to contact me. Tricia, Chevrolet Customer Service.
  9. Trev, Has your concern been resolved? I would be happy to look into this for you on my end as well with the last eight of your VIN. Please feel free to contact me privately. Thank you in advance. Tricia, Chevrolet Customer Service.
  10. Has your concern been resolved? Please feel free to keep me posted and contact me with any questions. Thank you in advance. Tricia, Chevrolet Customer Service.
  11. Has your concern been resolved? Please feel free to keep me posted on your progress and contact me directly with any questions. Thank you in advance. Tricia, Chevrolet Customer Service.
  12. I would also recommend taking the vehicle back to the dealer for more assistance. Please feel free to keep us posted and contact me directly if you have further questions. Thank you. Tricia, Chevrolet Customer Service.
  13. Has your concerned been resolved? I can also look into this for you with more information. Please feel free to contact me privately with the last eight of your VIN for further assistance. Thank you. Tricia, Chevrolet Customer Service.
  14. To reset the Oil Life System press and hold the select button while ENGINE OIL LIFE is displayed. OIL LIFE RESET will appear on the display for 10 seconds to let you know the system is reset. This can also be found on page 3-58 of the 2003 owner's manual. I hope this helps. Please feel free to contact me with further questions. Tricia, Chevrolet Customer Service.
  15. I am glad to hear that your question was answered. I can also look into these types of questions with the last eight of your VIN. Please feel free to contact me in the future. Thank you. Tricia, Chevrolet Customer Service.
  16. You can contact Chevrolet Customer Assistance Center (CAC) at 800-222-1020. The hours of operation are Mon to Sat, 8am to 9pm ET; Closed Sunday. Please feel free to keep me posted. Tricia, Chevrolet Customer Service.
  17. Has your concern been resolved? Please feel free to keep me posted and contact me directly if you have questions. Thank you. Tricia, Chevrolet Customer Service.
  18. I can also double check this for you with the last eight of your VIN. Please feel free to contact me privately. Thank you. Tricia, Chevrolet Customer Service.
  19. Glad to hear that you have found the culprit. Please feel free to contact me if you have any further questions or concerns. Thank you. Tricia, Chevrolet Customer Service.
  20. I am glad to hear that your concern has been resolved. If you have further questions or concerns please feel free to contact me directly. Thank you. Tricia, Chevrolet Customer Service.
  21. I can understand the hesitation. The VIN will allow me to search for recalls or bulletins that would apply to his particular vehicle. Thank you. Tricia, Chevrolet Customer Service.
  22. I would be happy to look into this for you with the last eight of your VIN. Please feel free to contact me privately and I will be able to assist you further. Thank you. Tricia, Chevrolet Customer Service.
  23. I would like to introduce myself as a Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you. Tricia, Chevrolet Customer Service.
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